Return Policy

WE ARE TYPICALLY 7-10 DAYS for production on MOST orders.  Due to some peak times we could be faster or slower.  We are a MADE-TO-ORDER shop.  We don't hold inventory/stock.  ALL products are generated per the paid invoiced order form when it comes thru our portal.  The 7-10 day span happens on the next BUSINESS DAY after the order is captured, not over the weekends nor US Holidays.  

ERRORS AND RETURNS. Unless a clear production error has been made by GhostQue Apparel that is in obvious conflict with the specifications provided on the confirmed production order, no returns of decorated merchandise will be accepted. GhostQue Apparel retains the sole and complete discretion to authorize (or refuse to authorize) the return of any product purchased by Customer. Any and all returns must be pre-authorized by GhostQue Apparel!

LIMITATION ON DAMAGES. GhostQue Apparel will not be liable for any loss of profit, interruption of business or any other special, consequential or incidental damages suffered or sustained by Customer. Any and all damages incurred by Customer (or allegedly incurred by Customer) shall, in any and all cases, be limited to the refund of the purchase price of the product purchased by Customer (provided that all of the terms and conditions herein are satisfied).

CHARGE-BACK FEES AND OTHER BANK FEES. Customer understands and agrees that all products purchased, produced and shipped are considered a final sale for which no refunds will be given or provided except as expressly provided herein. As such, Customer agrees and acknowledges that by purchasing any product from GhostQue Apparel, Customer shall be solely responsible for and shall bear (and/or reimburse) GhostQue Apparel for any bank fees, charge-back fees, or fees billed or charged to GhostQue Apparel from any credit card company, merchant bank or other source of payment that is issued at the request of the Customer outside of the expressly provided methods of return.